Frequently asked questions

Shipping & Returns

What are the shipping costs?

Shipping costs vary per country and are calculated in your cart.

When will my order be shipped?

We ship orders on Monday, Wednesday, and Friday.

How long will shipping take?

Delivery time of orders vary according to country and your chosen shipping option, orders will be processed within 1-2 business days. Please note that the times below are estimates and that not rights can be derived from this table.

Region Estimate
Netherlands & Belgium 2 - 3 business days
Europe (including UK) 1 week
USA & Canada 1 – 2 weeks
Rest of the world 1 – 3 weeks

I’m in a hurry! Do you provide express shipping?

Orders will be processed within 1-2 business days. Please do contact us if you’re in a hurry and we’ll try to help you accordingly.

How will my order be shipped?

Letterbox

When your order is below 600ml, you’ll receive it in the post. Convenient, as you don’t need to stay at home. Upgraded shipping options can be chosen when finalizing your order.

Parcel

Orders of 600ml and upwards are sent as a parcel. We’ll provide you with a Track & Trace number so you’ll know exactly when it will arrive. Express shipping options can be chosen when finalizing your order.

Can I track my order?

Parcels and orders shipped with express shipping can be tracked. You’ll receive your track and trace code via email as soon as your order is shipped.

Do you ship globally?

Absolutely. We provide worldwide shipping.

Do I need to stay at home to receive my package?

Letterbox

When your order is below 600ml, you’ll receive it in the post. Convenient, as you don’t need to stay at home. You can choose the parcel option during checkout.

Parcel

Orders of 600ml and upwards are sent as a parcel. We’ll provide you with a Track & Trace number so you’ll know exactly when it will arrive. Express shipping options can be chosen when finalizing your order.

When do I have to pay tax (21% VAT)?

You don't pay taxes if you are outside the European Union, or have a registered VAT number of your business (not-NL)

Do I need to pay customs?

You will not face any additional costs when shipping within the European Union's free trade areas.

We will automatically deduct 21% VAT from your order when it's shipped outside of the European Union. But always check the customs regulations of your country to avoid any unforeseen delays and costs. Please note that we cannot be held responsible for any problems / costs arising from importing and customs processing.

What is your return policy?

Jagua is a 100% natural and fresh product which makes it prone to deterioration. Because of this, all sales are final. However, please contact us if you would experience any issues. We will always try to help you.

Health & Safety

Is Jagua safe?

Absolutely. Jagua products by Jagua Henna are safe cosmetic products that can be applied directly on the skin. Our products comply with European Cosmetic Regulations 1223/2009.

Read more about our health & safety statement

Can anyone use Jagua?

As some people are allergic to fruits or peanuts, it can happen that people are also sensitive to Jagua. We do not recommend the use of Jagua gel for people with fruit-allergies, eczema, extremely sensitive skin and/or G6PD.

To prevent allergic reactions or irritations, test Jagua on a small patch of skin before applying the tattoo. The tattoo can be drawn without a problem if you’re not experiencing any irritation within 15 – 120 minutes.

Read more about our health & safety statement

What are the ingredients of Jagua products?

The main component of our Jagua products is the fruit juice of Genipa Americana. All Jagua products are completely free of alcohol & PPD.

Jagua Powder and Jagua Juice are pure products produced from Genipa Americana juice only. Jagua Gel contains an Olive oil derivative (Phytosqualane), a thickener (Xanthan gum), water, a preservative (Sodium benzoate) a preservative (Potassium Sorbate) and Citric Acid. Al these ingredients are 100% natural and are also used in food products.

Does Jagua contain alcohol?

Jagua products by Jagua Henna do not contain alcohol. Our products are made of 100% natural ingredients.

Does Jagua contain PPD?

Jagua products by Jagua Henna do not contain PPD or any other toxic substances. Our products are made of 100% natural ingredients.

Does applying Jagua hurt?

Absolutely not! A Jagua tattoo is 100% pain free.

Can I view official product documentation?

Enjoy worry-free Jagua that complies to all European cosmetic legislation (ec1223/2009). Useful to show to customers or Government officials.

You can access all product documentation in our health & safety statement

Is Jagua different from Black Henna?

Jagua Henna is NOT black henna. Please be aware of black Henna products! These products are made of traditional henna mixed with the chemical substance ParaPhenyleneDiamine (PPD). This PPD polluted henna is dangerous and can cause blisters and scars. Do not use these products!

Jagua is the ONLY safe product that gives you a dark blue/black temporary tattoo. Our products do not contain these chemical substances. Our Jagua products are carefully researched, developed and produced. Because of this, always ask Jagua artists whether they can show appropriate Jagua Henna documentation.

Why do I need to use a blunt needle?

Jagua Henna is exclusively for external use. We provide blunt needles to create detailed drawings on the skin. This accompanying needle is blunt and simply clicks into Jagua Henna tubes. Basically, it's a Click & Go system!

About Jagua

What is Jagua exactly?

Jagua by Jagua Henna is a 2 week tattoo gel made of 100% natural ingredients. Jagua Henna creates a dark blue/black tattoo that lasts for 10 – 20 days. Jagua (Genipa Americana) is derived from a fruit that grows in the rainforests of Central- and South America. These fruits are also used for traditional jams, desserts and beverages. Due to its antibacterial and antibiotic properties it even helps against colds, sore throats, bronchitis, and other illnesses!

How does Jagua work?

Jagua gel by Jagua Henna dyes the skin into a dark blue/black color which will last for 10 to 20 days. Exposure to air (oxidation) activates the gel which gives you a 100% natural tattoo.

Where does Jagua come from?

Our fresh Jagua fruits are sustainably collected in Colombia by working with local farmers. Our farmers never used jagua before but can now enjoy an extra income.

Our first acquaintance with Jagua took place deep in the Amazonian rainforests. Local tribes shared their stories and traditions and told us about the importance of Jagua during their daily lives. Each tribe has his own methods of creating Jagua tattoos with which they create intricate patterns for ceremonies and parties. They’ve used the Jagua fruits for hundreds of years and passed on their knowledge from generation to generation.

How is Jagua different from ‘traditional’ henna?

Differences between 'traditional' Henna and Jagua Henna are:

  • Traditional Henna will dye the skin red/brown while Jagua Henna will dye the skin dark blue/black.
  • There is no such thing as safe black 'traditional' Henna but Jagua Henna can safely provide a blue/black color.
  • Traditional Henna has been used for centuries throughout the Middle-East and Asia.
  • Jagua has been used for centuries by the local tribes of Central and South America.

What’s the difference between Jagua gel & ink?

Jagua gel is an EC 1223/2009 certified, ready-made product which you can apply directly to the skin and gives you a stable result. Jagua ink is freshly squeezed juice of the Genipa Americana fruit. Its consistency is like water which makes it unsuitable to be applied directly to the skin. With Jagua juice / ink you can create your own Jagua products. Use it to mix your own Jagua gel or Hengua paste, boost your stain, create a consistency of your liking or alter your colour.

We offer several sizes of Jagua gels and Jagua ink (juice).

How do Jagua products stain the skin?

The colourless Jagua juice (Genipa Americana) oxidizes when exposed to air. This oxidation process is the reason that your skin can gradually darken. Therefore, when our tattoo gel touches the skin for ~2.5 hours, it will take 12 to 24 hours before the tattoo will reach its most intense colour.

What tattoo colour does Jagua give?

Jagua dyes the skin black with a hint of dark blue. The exact colour depends on your specific skin type.

Are Jagua Henna tattoos visible on dark skin?

Absolutely. Whether you are dark or light skinned, Jagua will create a beautiful distinct temporary tattoo. Generally, the stain tends to be black on a dark skin while it tends to be dark blue on light skin.

Does Jagua come in other colours?

Unfortunately not. Jagua products will only dye the skin dark blue / black.

What is the shelf life of Jagua Henna products?

Freeze Jagua products at -20 degrees Celsius to preserve its staining capacity for 12 months. When used within 30 days, freezing is recommended but not required. Oxidation (exposure to air) will activate the gel. Before storing the tubes: squeeze out excessive air, seal by using the plug and screw on the cap. Contact with oxygen and improper storage conditions will reduce Jagua staining properties.

How to store and preserve Jagua?

Freeze Jagua products at -20 degrees Celsius to preserve its staining capacity for 12 months.

How often can I freeze & thaw Jagua?

Freeze Jagua products at -20 degrees Celcius! You can freeze and thaw Jagua Henna many times as the deteriorating effect is negligible. Just be sure to freeze immediately after you’re finished using the gel! However, to avoid unnecessary thawing, it might be wise to repack large bottles in smaller containers

How long does it take to thaw Jagua gel?

Thawing a 10ml tube will take about 30 minutes.

Is it really a two week tattoo?!

Absolutely! And everything is safe and natural. :-) Jagua Henna tattoos will gradually fade as your skin regenerates. The tattoo will last for 10-20 days due to this process.

How to apply Jagua

What’s the process of creating a Jagua tattoo?

The instructions provided apply for using our JaguaHenna tubes.

  1. Remove the cap.
  2. Remove the seal.
  3. Click on the accompanying needle.
  4. Squeeze gently to draw your tattoo.
  5. Done? Squeeze out excessive air, seal by using the plug & screw on the cap.
  6. Leave tattoo to dry, avoid smudging.
  7. Peel of the gel after at least 3 hours.
  8. The tattoo will show its full colour the following day.

Tips for reusing:

  • Clean needle with accompanying needle.
  • Store tubes in freezer to maintain staining capacity for up to one year.

What do I need to create a Jagua Henna tatoo?

You’ll need the following items:

Our ready-to-go DIY starter kits come with all necessary items:

How much Jagua gel do I need for a tattoo?

The amount of Jagua gel you need depends on your tattoo design. You can find an estimated number of tattoos on each individual product.

How can I copy my tattoo design on my skin?

You can copy your temporary tattoo design to your skin in various ways:

  • Try to copy it by freehand drawing
  • Use Transfer paper, which makes it really easy!

I’ve made a mistake! What to do?

Remove the mistake as soon as possible using toilet-paper, disinfectant and a q-tip! removing the gel, make sure to completely clean the skin. Jagua is extremely potent and can even dye the skin with a subtle touch.

Can I draw shaded tattoos?

A thick layer of Jagua will give a dark result whereas thin layers have a lighter effect. Practice makes perfect :-)

Can I apply Jagua with Henna cones?

Absolutely. In that case you'll be needing wholesale gel. You can find this through selecting Jagua Henna professional products. Otherwise we'll supply gel in 5ml / 10ml tubes as they are very easy to draw with. Just click on the accompanying needles and you're ready to go.

Are Jagua Henna tattoos visible on dark skin?

If you are an experienced henna artist, please use your standard henna paste recipe and experiment by replacing henna powder with Jagua powder. We recommend to start with a 50% Jagua powder 50% henna powder formula and alter by adding less or more Jagua powder for different staining effects.

This recipe gives you approximately 100 grams (100ml) of hengua paste.

Ingredients:

  • 12.5g Jagua powder
  • 12.5g henna powder
  • 67.5g water
  • 7.5g essential oil (lavender, eucalyptus or squalene)
  • 10g sugar

How to mix:

  1. Add Jagua and henna powder to a mixing bowl
  2. Add water while mixing thoroughly
  3. Add essential oil while mixing thoroughly
  4. Add sugar when you are living in a dry heat setting, do not add if you are in a humid setting
  5. Mix thoroughly and let the formula settle for at least 12 – 24 hours. Please note: The time for Henna powder to release its dye depends. Please see tips below.
  6. Mix thoroughly again to remove any lumps. Strain your Hengua paste through a stalking if needed
  7. Now you can put your Jagua paste in an applicator bottle or a cone.

General tips

  • Always use top quality essential oils and henna powder to ensure a good stain. 
  • It also depends per henna powder when its dye will be released. As every henna powder has its own properties, please work with henna powder that you are familiar with so you know how long it takes for it to release its dye. 
  • We recommend you to add less or more Henna Powder to get different staining effects.
  • For Hengua paste using our Jagua Powder, we recommend to remove the Hengua paste by peeling it of the skin. It takes 24 to 48 hours for Hengua to reach its most intense stain. Avoid contact with water in the meantime.

How to make Jagua gel?

Make your own Jagua gel using Jagua powder! Please check our detailed mixing instructions below.

After Applying Jagua

How to avoid & clean a clogged needle?

Flush the needle immediately after use with the accompanied dropper to avoid clogging. Soak in boiled hot water if your needle is blocked.

How long does a Jagua Henna tattoo need to dry?

At least 2,5 hours. However, the longer, the better! Just don’t forget to remove the gel before going to bed. This will prevent smudging your precious design.

Why does the tattoo doesn’t show directly after removing the Jagua gel?

Don't worry! Your tattoo needs time to develop. It takes 12 – 24 hours for your tattoo to reach its peak darkness.

How long will my tattoo last?

Jagua Henna tattoos will last 10 – 20 days.

Can I expose my temporary tattoo to water?

Absolutely! Just be careful while scrubbing and wiping your tattoo as this will increase fading.

How can I protect my Jagua Henna tattoo?

By taking the right precautions you can enjoy your tattoo for two weeks. Basically, you need to take care of your skin:

  • Avoid friction and scrubbing.
  • While showering and swimming; be careful with washing the tattoo-area and gently pat it dry.
  • Protect the tattoo with a thin layer of petroleum jelly (or something similar) while swimming, bathing, showering and sleeping.
  • Enjoying nice weather? Protect the tattoo with suntan lotion.
  • Avoid dehydration of the skin.
  • Drink plenty of water.

How do I remove my Jagua Henna tattoo?

Removing a Jagua Henna tattoo is possible but will take some days. The most effective and harmless way is to gently scrub the tattoo using an exfoliate. Your tattoo will fade after a few sessions. Stop scrubbing when you experience any discomfort.

Discounts, custom orders, reselling and collabs

Can Jagua Henna create custom tattoos?

We can only provide you with ready-made DIY starter kits plus easy instructions. Still looking for a Henna or Tattoo artist? You can find an overview of Jagua artists here or send us an email and we’ll try to couple you with our professional customers (artists) that are nearest to you!

Are you interested in collaborating with Jagua Henna?

Great! Jagua Henna is also interested in collaborating with Henna Artists. We would love to see what you do. Just share your portfolio (e.g. links to Instagram, Facebook, YouTube, website etc.) with us via email and we will get back to you as soon as possible. In the meantime register for free on our Henna Artist overview.

Does Jagua Henna offer discounts?

Absolutely. You can enjoy discount prices when ordering more Jagua products. Check out the quantity list of individual Jagua products in our shop.

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