Question 1

What’s the process of creating a Jagua tattoo?

Accepted Answer

The instructions provided apply for using our JaguaHenna tubes.

Question 2

What do I need to create a Jagua Henna tatoo?

Accepted Answer

Our ready-to-go DIY Starters Kits come with all necessary items.

Question 3

How much Jagua gel do I need for a tattoo?

Accepted Answer

This depends on your design.

Question 4

How can I copy my tattoo design on my skin?

Accepted Answer

Try to copy it by freehand drawing

Question 5

I’ve made a mistake! What to do?

Accepted Answer

Remove the mistake as soon as possible using toilet-paper, disinfectant and a q-tip!

Question 6

Can I draw shaded tattoos?

Accepted Answer

A thick layer of Jagua will give a dark result

Question 7

Can I apply Jagua with Henna cones?

Accepted Answer

Absolutely. In that case you'll be needing wholesale gel.

Question 8

How to make hengua paste?

Accepted Answer

If you are an experienced henna artist, please use your standard henna paste recipe and experiment by replacing henna powder with Jagua powder. 

Our standard recipe gives you approximately 100 grams (100ml) of hengua paste:

Question 9

How to make Jagua gel?

Accepted Answer

Make your own Jagua gel using Jagua powder! Please detailed mixing instructions below.

Question 10

Is Jagua safe?

Accepted Answer

Absolutely. Jagua products by Jagua Henna are safe cosmetic products that can be applied directly on the skin. Our products comply with European Cosmetic Regulations 1223/2009. 
Read more about our health and safety practices.

Question 11

What are the ingredients of Jagua gel?

Accepted Answer

Our JaguaHenna™ formula contains –  the fruit juice of Genipa Americana.

Question 12

Can anyone use Jagua?

Accepted Answer

As some people are allergic to fruit or peanuts, it can occur that people are sensitive to Jagua.

Question 13

Does Jagua contain alcohol?

Accepted Answer

JaguaHenna™ products do not contain alcohol.

Question 14

Does Jagua contain PPD?

Accepted Answer

JaguaHenna™ products do not contain PPD or any other toxic substances.

Question 15

How is Jagua different from Black Henna?

Accepted Answer

JaguaHenna™ is NOT black henna.

Question 16

Does applying Jagua hurt?

Accepted Answer

Absolutely not!

Question 17

Why use a needle when it's for external use only?

Accepted Answer

True, JaguaHenna™ is exclusively for external use.

Question 18

How can I view Jagua product documentation?

Accepted Answer

Enjoy worry-free Jagua that complies to all European cosmetic legislation (ec1223/2009). Useful to show to customers or Government officials. 

You can access all product documentation after placing an order. Afterwards you can log-in and access all product documentation here: https://jaguahenna.com/faq/jagua-product-documentation/

Question 19

Can Jagua Henna create custom tattoos?

Accepted Answer

We can only provide you with ready-made DIY starter kits plus easy instructions.

Question 20

Are you interested in collaborating with Jagua Henna?

Accepted Answer

We are and would love to see what you do.

Question 21

Does Jagua Henna offer discounts?

Accepted Answer

Absolutely, you can enjoy discount prices when ordering more Jagua products.

Question 22

How to avoid & clean a clogged needle?

Accepted Answer

Flush the needle immediately after use with the accompanied dropper to avoid clogging.

Question 23

How long does a Jagua Henna tattoo need to dry?

Accepted Answer

At least 2,5 hours.

Question 24

Why does the tattoo doesn’t show directly after removing the Jagua gel?

Accepted Answer

Don't worry! Your tattoo needs time to develop.

Question 25

How long will my tattoo last?

Accepted Answer

Jagua Henna tattoos will last 10 – 20 days.

Question 26

Can I expose my temporary tattoo to water?

Accepted Answer

Absolutely!

Question 27

How can I protect my Jagua Henna tattoo?

Accepted Answer

By taking the right precautions you can enjoy your tattoo for two weeks. Basically, you need to take care of your skin:

Question 28

How do I remove my Jagua Henna tattoo?

Accepted Answer

This is possible but will take some days.

Question 29

What payment options do you provide?

Accepted Answer

Naturally you can order our products in a safe way.

Question 30

What is your return policy?

Accepted Answer

Jagua is a 100% natural and fresh product which makes it prone to deterioration. Because of this, all sales are final. However, please contact us if you would experience any issues. We will always try to help you.

Question 31

When do I have to pay tax (21% VAT)?

Accepted Answer

You don't pay taxes if you are outside the European Union, or have a registered VAT number of your business (not-NL)

Question 32

How does Jagua work?

Accepted Answer

JaguaHenna™ tattoo gel dyes the skin into a dark blue/black color.

Question 33

Where does Jagua come from?

Accepted Answer

Our Jagua fruits are collected by indigenous people from the Panamanian rainforests.

Question 34

How is Jagua different from ‘traditional’ henna?

Accepted Answer

JaguaHenna will dye the skin dark blue/black for 2 weeks.

Question 35

What’s the difference between Jagua gel & ink?

Accepted Answer

Jagua gel is an EC 1223/2009 certified, ready-made product which you can apply directly to the skin and gives you a stable result.

Question 36

How do Jagua products stain the skin?

Accepted Answer

The colourless Jagua juice (Genipa Americana) oxidizes when exposed to air.

Question 37

What tattoo colour does Jagua give?

Accepted Answer

Black with a hint of Dark blue.

Question 38

Are Jagua Henna tattoos visible on dark skin?

Accepted Answer

Absolutely. Either dark or light, Jagua will create a beautiful distinct stain

Question 39

Does Jagua come in other colours?

Accepted Answer

Unfortunately not. Jagua will only dye the skin Dark blue / black.

Question 40

What is the shelf life of Jagua Henna products?

Accepted Answer

FREEZE JAGUAHENNA™ AT -20 DEGREES!

Question 41

How to store and preserve Jagua?

Accepted Answer

Always freeze JaguaHenna at -20 degrees Celsius!

Question 42

When will my order be shipped?

Accepted Answer

We ship orders on Monday, Wednesday, and Friday.

Question 43

How long will shipping take?

Accepted Answer

Delivery time of orders vary according to country and your chosen shipping option.

Question 44

How will my order be shipped?

Accepted Answer

Letterbox
When your order is below 125ml (4oz), you’ll receive it in the post.

Parcel
Orders of and beyond 125ml (4oz) are sent as a parcel.

Question 45

How can I track my order?

Accepted Answer

Parcels and orders shipped with express shipping can be tracked.

Question 46

What are the shipping costs?

Accepted Answer

Shipping costs vary per country and are calculated in your cart.

Question 47

I’m in a hurry! Do you provide express shipping?

Accepted Answer

You can choose express shipping when you’ve added the product to your card

Question 48

Does Jagua Henna ship globally?

Accepted Answer

We provide worldwide shipping.

Question 49

Do I have to consider customs declarations / costs?

Accepted Answer

You won’t experience customs delays or additional costs if you’re located in the EU (including UK).

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