Frequently asked questions

Shipping & returns

1. What are the shipping costs?

Shipping costs vary per country and order value. We offer free standard shipping and free express shipping over a certain amount. We offer the following shipping option for Netherlands:
  • Standard shipping 3,00
  • Free standard shipping for orders over 50,00
*Shipping fees are valid for mainland only. Do you live in an autonomous region or on an island? Please use the shipping calculator on the cart page.

2. When will my order be shipped?

We ship orders on Monday, Wednesday, and Friday.

3. How long will shipping take?

Delivery times vary per country and chosen shipping method (standard or express shipping). Please fill in your address for an overview:

4. Do you provide express shipping?

Yes, we offer express shipping.

5. Do you ship globally?

Yes, we provide worldwide shipping.

6. Can I track my order?

Yes, you will receive an email with a tracking link once as soon as your order is shipped.

7. What is the return policy?

Jagua is a 100% natural and fresh product which makes it prone to deterioration. Because of this, all sales are final. However, please contact us if you experience any issues. We will always try to help you.

Tax and customs information

1. When do I have to pay tax (VAT 21%)?

Jagua is a 100% natural and fresh product which makes it prone to deterioration. Because of this, all sales are final. However, please contact us if you experience any issues. We will always try to help you.

2. Do I need to pay customs fees?

No additional costs are applied within the European Union’s free trade areas, and we automatically deduct 21% VAT from orders shipped outside the EU. Always check the customs regulations of your country to avoid any unforeseen delays or costs. Please note that we cannot be held responsible for any problems / costs arising from importing and customs processing.

About Jagua

1. What is Jagua?

Jagua is a natural dye derived from the fruits of the Genipa Americana tree that grows in the rainforests of Central and South America. The substance in the fruit has the ability to stain the skin to create temporary tattoos that lasts for up to two weeks, and that while its 100% natural! In the past years Jagua has gained popularity and Jagua is now used as temporary body art product next to traditional henna, by many henna artists worldwide.

Read our blog article about what jagua is.

2. Where does Jagua come from?

Jagua Henna products create a dark blue to black temporary tattoo that lasts up to two weeks. The substance Genipa Americana oxidizes when exposed to air, this oxidation process is the reason that your skin can gradually darken. Once the tattoo is applied, we advise to leave the gel on the skin for at least 2,5 hours. When the gel is removed you will only see a slight stain, but don’t worry, the stain will come back and reach its most intense colour within 12-24 hours. Jagua Henna tattoos will gradually fade as your skin regenerates.

3. How does Jagua work?

Jagua Henna products create a dark blue to black temporary tattoo that lasts up to two weeks. The substance Genipa Americana oxidizes when exposed to air, this oxidation process is the reason that your skin can gradually darken. Once the tattoo is applied, we advise to leave the gel on the skin for at least 2,5 hours. When the gel is removed you will only see a slight stain, but don’t worry, the stain will come back and reach its most intense colour within 12-24 hours. Jagua Henna tattoos will gradually fade as your skin regenerates.

Read our blog article on how to create a Jagua tattoo.

4. Differences between Jagua and traditional Henna

  • Jagua will dye the skin dark blue/black while traditional henna will dye the skin red/brown.
  • Jagua has been used for centuries by local tribes in Central and South America. Traditional henna has been used for centuries throughout the Middle East, Asia and North Africa.
  • Jagua has a different texture compared to henna. Jagua feels more as a gel while henna feels like a paste.

Read our blog article for more differences between jagua and henna.

5. Why Jagua is NOT black henna:

Jagua Henna is NOT black henna. Please be aware of black Henna products! These products are made of traditional henna mixed with the chemical substance ParaPhenyleneDiamine (PPD). This PPD polluted henna is dangerous and can cause blisters and scars. Do not use these products!

Jagua is the ONLY safe product that gives you a dark blue/black temporary tattoo. Our products do not contain these chemical substances. Our Jagua products are carefully researched, developed and produced. Because of this, always ask Jagua artists whether they can show appropriate Jagua Henna documentation.

6. What colour does jagua give on my skin?

Whether your skin tone is dark or light, Jagua will produce a uniquely beautiful temporary tattoo. Typically, the stain appears black on dark skin and dark blue on light skin.

7. How do I store Jagua products correctly?

Jagua Henna products can be used for up to two years if stored in frozen conditions.

To maintain the potency of your Jagua products, follow these storage guidelines.

Freezing Instructions:

  • Freeze Jagua products at -20 degrees Celsius for optimal preservation.
  • For short-term use within 30 days, freezing is recommended but not mandatory.
  • Before storing the products, ensure to squeeze out excessive air, and seal them tightly to prevent oxidation, which activates the gel.
  • Improper storage conditions and exposure to oxygen can diminish Jagua staining properties.

Thawing Process:

  • You can freeze and thaw Jagua Henna as many times as you want with minimal deterioration as long as you freeze it immediately after use to maintain potency.
  • Consider repackaging large bottles into smaller containers to minimize unnecessary thawing.
  • Thawing time depends on the product; a 10ml tube typically takes about 30 minutes.

Read more about how to store jagua products.

8. What is the difference between Jagua gel, powder and juice?

Jagua gel is a ready to use cosmetic product which has the right consistency to be applied directly onto the skin. You don’t need to mix a paste yourself.

If you are interested in making a paste to your own preferences you can choose for jagua powder or juice. To create a paste from jagua powder, you have to add water, xanthan gum and essential oil. Jagua juice has a watery consistency and only xanthan gum and essential oil have to be added. Jagua powder and juice can also be mixed with henna to create a so called ‘hengua’ paste.

Once you use the gel or created a gel from the powder or juice, they will all result in a beautiful dark blue to black stain. It's a matter of finding your own preference. View here instruction videos from the various products:

Application and aftercare

1. What is the process of creating a Jagua tattoo?

General instructions:

  • Choose your preferred product: Jagua gel allows for immediate design creation, while Jagua powder or juice require paste preparation following the instructions provided.
  • Transfer the paste into a dispensing bottle or empty henna cone.
  • Ensure your skin is clean and free from oils.
  • Draw your design freehand or use transfer paper (click here for instructions).
  • A thick layer of Jagua will give a dark results whereas a thin layer gives a lighter effect.
  • Once applied, leave the tattoo on your skin for at least 2.5 hours; longer durations enhance the result.
  • Optionally, secure the gel with Mefix tape for better adherence (click here for instructions).
  • When its time to remove the gel, ensure thorough washing with water to prevent further staining, especially during sleep.
  • The tattoo may not be immediately visible, as it requires time to develop. Allow 12-24 hours for your tattoo to reach its peak darkness.
  • Your tattoo will last for up to two weeks!

Read our guide on how to create a temporary tattoo from Jagua for more a more detailed explanation.

2. I have made a mistake! What to do?

Remove the mistake as soon as possible using toilet-paper, disinfectant and a q-tip! removing the gel, make sure to completely clean the skin. Jagua is extremely potent and can even dye the skin with a subtle touch.

3. Can I mix Jagua and Henna together?

Yes, mixing Jagua and Henna allows for the creation of different colors and staining effects, commonly referred to as Hengua. The proportion of Jagua to Henna determines the darkness of the resulting Hengua paste.

For experienced henna artists, you can use your standard henna paste recipe and experiment by replacing a part of the henna powder with jagua powder, or by replacing water with jagua juice. We recommend starting with a 50% jagua and 50% henna formula and adjusting the proportions to achieve desired staining effects.

Please refer to the following example recipe for creating Hengua paste:

4. How to care for your Jagua tattoo?

By taking the right precautions you can enjoy your tattoo for two weeks:

  • Avoid friction and scrubbing
  • While showering and swimming be careful with washing the tattoo-area and gently pat it dry
  • Moisturize regularly
  • Avoid using exfoliating products or tools on your tattoo
  • Protect against the sun by applying sun lotion
  • Avoid dehydration of the skin by drinking enough water

Learn more about how to care for your jagua tattoo.

5. How do I remove my Jagua tattoo?

Removing a Jagua Henna tattoo is possible but will take some days. The most effective and harmless way is to gently scrub the tattoo using an exfoliate. Your tattoo will fade after a few sessions. Stop scrubbing when you experience any discomfort.

Read more about how to remove a jagua tatoo.

Health and Safety

1. Is Jagua safe to use?

Absolutely. Jagua Henna products are safe cosmetic products and can be applied directly on the skin. Our products comply with European Cosmetic Regulations 1223/2009.

2. Can anyone use Jagua?

As some people are allergic to fruits or peanuts, it can happen that people are also sensitive to Jagua. We do not recommend the use of Jagua gel for people with fruit-allergies, eczema, extremely sensitive skin and/or G6PD.

To prevent allergic reactions or irritations, test Jagua on a small patch of skin before applying the tattoo. The tattoo can be drawn without a problem if you’re not experiencing any irritation within 15 – 120 minutes.

3. What are the ingredients of Jagua products?

The main components of our Jagua products is the fruit juice of the Genipa Americana.

Jagua powder and juice are pure products produced from the Genipa Americana juice only. Jagua Gel contains an oil derivative (Squalane), two thickeners (Xanthan Gum and Acacia Senegal Gum) and two preservatives (Phenoxyethanol and Ethylhexylglycerin). All these ingredients are 100% natural and also used in food products.

Jagua Henna products do NOT contain Alcohol, PPD or any other toxic substances.

4. Can I view official product documentation?

Enjoy worry-free Jagua that complies to all European cosmetic legislation (ec1223/2009). Useful to show to customers or Government officials.

You can access all product documentation in our health & safety statement.

Discounts, reselling and collaborations

1. Does Jagua Henna offer any discounts?

Absolutely. You can enjoy bulk discounts when ordering more Jagua products. Check out the quantity list of individual Jagua products in our shop or download our bulk discount list here.

2. Are you interested in collaborating with Jagua Henna?

Great! Jagua Henna is also interested in collaborations and we love to discuss the possibilities. Just share your portfolio and ideas (e.g. links to Instagram, Facebook, YouTube, website etc.) with us via email and we will get back to you as soon as possible. In the meantime register for free to get listed on our Henna Artist overview.

1 of 3
1 of 3